Klassic Kraze upholds the highest standard of quality for each of our products. We guarantee the quality of all our merchandise will meet or exceed expectations. We make every effort to ensure your order is processed and shipped in perfect condition. If you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt. We will gladly provide a refund, replacement, or exchange. All orders, except pre-owned and vintage items, can be returned for a full refund within 30 days of receipt.
Vintage and pre-owned items are EXEMPT from being returned and exchanged. However, there are a few exceptions. Therefore, we urge you to contact us within the return time-frame. Due to the uniqueness of each item, we strongly encourage you to please see the measurements first to ensure proper fitting.
Please contact us first. Do not return your purchase. To begin your return, you will need to obtain a Return Ticket ID before sending your item back to Klassic Kraze. Please contact us either by email or our toll-free number to receive return instructions. Before contacting us, have your order number ready.
Once your product is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a day or two. Please note, every bank is different. Your refund may take a day or a week, more or less, depending on your bank.
There are certain situations where only partial refunds are granted (if applicable):
If you have not received your refund after a week, first check your bank or credit card account again before contacting us. There is often some processing time before a refund gets posted into your account. However, if you still have not received your refund, please contact a Customer Service Representative at 1-833-KKRAZES (557-2937) or email CustomerService@KlassicKraze.com
Only regular priced and some sale items may be refunded. Unfortunately, seasonal sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item due to defect or damage, please read, 'How to start your return?' process reference above in the Return Section.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, we will provide you with a credit to your account. If you do not have an account, you must create one to receive your credit.
If the item wasn’t marked as a gift when purchased, or the Buyer had the order shipped to themselves to give to you later, we will send a refund to the Buyer, if approved.
One of our Customer Service Representatives will send an email with return instructions to approved exchange product(s).
Every return and exchange are cases by case. Therefore, you may be responsible for paying for your shipping costs for returning your item. If we provided a return label and you received a refund without a free return label, the return fee will be deducted from your refund. Note: Return label shipping costs are non-refundable.
The time it may take for your exchanged product to reach your location depends on many factors, such as location, weather, etc.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We recommend using USPS Flat Box Rate. It is affordable, and you will always have a tracking number. Insurance on a package is available for an extra fee.